Refund Policy

Refund Policy

• Unused lessons in a lesson pack can be refunded.
• Tutor no-show: if the tutor does not turn up for a trial or lesson, that lesson is refunded.
• Cancellations more than 12 hours before a lesson are free. Late cancellations may be charged.
• Problems with a lesson: open a dispute within 48 hours of the lesson. Our team reviews it and may refund all or part of it.
• Refunds go back to the original payment method or to your MatchTeach wallet, as you choose where possible.

This is a draft for legal review before launch.