Frequently asked questions
Answers about finding tutors, payments, trials, refunds and teaching on MatchTeach.
For parents and students
How do I find a tutor?
Search by subject and area, or post a request. We propose up to 3 matched tutors within 24 hours, and tutors can also apply.
Is there a fee to post a request?
No. Posting a request and comparing tutors is free.
Can I try a tutor first?
Yes. Book a trial lesson before buying a lesson pack. Some tutors offer free trials.
What if a lesson does not happen?
Unused lessons in a pack are refundable, and you can open a dispute within 48 hours of a lesson.
For tutors
How do I apply to teach?
Create a tutor profile, verify your phone, ID and degree, and record a short demo lesson.
Do I pay to apply to requests?
No. Applying is free. A commission is taken only from lessons paid through MatchTeach.
When do I get paid?
Each lesson fee is released 24 hours after the lesson is completed. Payouts run weekly to your JazzCash, Easypaisa or bank account.
Why can’t I share my phone number in messages?
Contact details are hidden until the first paid lesson to protect both families and tutors from scams.