Safety
Safety is built into every step, from verification to the lesson itself.
In an emergency
Call Police on 15 or Rescue on 1122 first. Then report it to us.
Tutor verification
Tutors verify their phone, then ID, degree and a reviewed demo lesson. Each step shows as a badge on their profile.
Private messaging
Messages stay inside MatchTeach. Phone numbers and other contact details are hidden until your first paid lesson.
Safe payments
Pay through MatchTeach only. Your money is released to the tutor after each lesson, and you can raise a dispute within 48 hours.
Home lessons
Tutors can check in and out of home lessons, and you can choose female-only tutors for home tuition.
Children’s privacy
Learners under 18 are managed by a parent account. We never show children’s names or photos publicly.
Report or block
You can report a profile, message or review, or block a user at any time. Our team reviews every report.
Tips for families
- Keep all payments and messages on MatchTeach.
- Book a trial lesson before buying a pack.
- For home lessons, make sure an adult is at home.
- Never share bank PINs, OTP codes or passwords with anyone.